Terms of service

1. Overview

This website is operated by Savannah Tech ("we", "us", "our"). By visiting savannahtech.co.za, purchasing from us, or otherwise using our services, you agree to be bound by these Terms of Service. Please read them together with our Refund Policy, Shipping Policy and Privacy Policy.

2. Who we are

Savannah Tech is a South African online retailer of genuine technology products, including Apple, Microsoft Surface, Dell, Samsung and networking equipment, sourced through official authorised distributors. Contact: orders@savannahtech.co.za. [Registered company name, registration number and physical address to be inserted.]

3. Products, pricing and availability

All prices are displayed in South African Rand (ZAR) and include VAT unless stated otherwise. We take care to keep pricing and stock information accurate, but errors can occur. If a product is listed at an incorrect price or with incorrect information, we may decline or cancel the affected order and will refund any amount already paid in full. Stock availability is updated regularly; where an item becomes unavailable after you order, we will contact you with the option of a substitute, a back-order or a full refund.

4. Orders and payment

An order constitutes an offer to purchase. A binding sale only comes into effect once payment has been received in full and we have confirmed acceptance of your order. We may decline any order at our discretion, including suspected fraudulent orders. All payments are made securely online at checkout via our payment gateway, and are authorised in full before an order is confirmed.

5. Delivery

We deliver nationwide across South Africa via reputable couriers. Estimated delivery times shown at checkout are estimates, not guarantees, and start from the time payment is confirmed. Risk in the products passes to you on delivery to the address you provided. Please inspect your order on receipt and report any damage or shortage within 48 hours.

6. Returns, refunds and cooling-off

Returns and refunds are handled in accordance with our Refund Policy and your rights under the Consumer Protection Act 68 of 2008 (CPA) and, where applicable, section 44 of the Electronic Communications and Transactions Act 25 of 2002 (ECTA), which provides a 7-day cooling-off right for certain online purchases. Nothing in these terms limits any right you have in law that cannot be excluded.

7. Warranties

Products carry the manufacturer's or authorised distributor's warranty applicable in South Africa, in addition to the statutory 6-month warranty under the CPA. Warranty claims are processed through the relevant manufacturer or distributor channel; we will assist you in logging and tracking the claim.

8. Use of the website

You may not use this website for any unlawful purpose, attempt to gain unauthorised access to any part of it, or interfere with its operation. Content on this site (text, graphics, logos, images) is our property or used with permission and may not be reproduced for commercial purposes without consent. Product names and trademarks belong to their respective owners.

9. Limitation of liability

To the extent permitted by law, we are not liable for indirect, incidental or consequential loss arising from the use of this website or products purchased through it. Our total liability in respect of any order is limited to the amount paid for that order. Nothing in this clause excludes liability that cannot lawfully be excluded, including under the CPA.

10. Privacy

We process personal information in line with our Privacy Policy and the Protection of Personal Information Act 4 of 2013 (POPIA).

11. General

These terms are governed by the laws of the Republic of South Africa. If any provision is found unenforceable, the remainder remains in force. We may update these Terms of Service from time to time; the version published on this page at the time of your order applies to that order.

Last updated: 12 June 2026.